Refund policy

RETURN & REFUND POLICY

At NORVALEAF, we want you to feel confident when purchasing from us. If you have an issue with your order, please contact us and we will do our best to help.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

Because NORVALEAF products are dietary supplements intended for personal consumption, we can only accept returns of products that are unopened, unused, and in their original sealed packaging, except when an item arrives damaged, defective, or incorrect.

To request a return, please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible.

Please include your order number and, when applicable, photographs showing the issue so we can evaluate the situation and provide an appropriate solution.

NON-RETURNABLE ITEMS

For health and safety reasons, opened or used dietary supplements cannot be returned.

We also cannot accept returns of products that have been altered, damaged after delivery, or are missing their original packaging or seal.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the product arrived damaged, defective, incorrect, or the return is the result of an error on our part.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns. If your order arrived damaged, defective, incorrect, or the return is due to an error on our part, we will work with you to resolve the issue.

CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

CONTACT US

For questions about returns, refunds, or your order, please contact NORVALEAF through the contact information provided on our website.

NORVALEAF
https://norvaleaf.com